Refund, return & exchange policy

JACADI.IN - EXCHANGE POLICY

We want you to be fully satisfied with your purchase. If you’re not, we’re happy to offer an exchange under the following conditions:

Exchange Period: Exchanges will be accepted within 14 days of purchase.

Condition of Merchandise: Items must be in saleable condition, unworn, and with original tags and labels intact.

Exclusions:

• Discounted or sale items are not eligible for exchange or refund.
• Swimwear, bodysuits, socks, and accessories are non-returnable due to hygiene reasons.
• Customized or personalized clothing – Items with embroidery, names, initials, or custom measurements.
• Final sale or clearance items – Often explicitly marked as non-returnable.
• Worn, washed, or altered clothing – If tags are removed or signs of use are evident.

No Cash Refunds: If there is a difference in price during the exchange, cash refunds will not be provided. Customers may choose an item of equal or higher value by paying the difference.

Credit Issuance:

• If a suitable exchange is not available, a Coupon code may be issued that the customer may use toward a purchase at a future time.
• Coupon codes are valid for 6 months from the date of issue.
• They can be redeemed only at Jacadi India stores and are non-transferable.

Condition Verification:

• Items showing signs of wear, alteration, washing, or damage due to negligence or misuse will not be accepted for exchange.
• The store’s decision on the condition of returned items will be final.

Exchange Limit: An item may be exchanged only once.

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JACADI.IN - REFUND POLICY

Refund Reason: Refunds only for defective or damaged items.

Return Condition Requirements: In case of defective and damaged items- they need to be unused and unwashed, with original packaging, price tags, returned in the original packaging with original tags and labels intact.

Window Period for applying for Refunds: Within 14 business days from the date of order delivery.

Return Delivery Charges: We will bear the return delivery charges.

Return Process:

• Send an email at contact@jacadi.in within 14 days of delivery.
• Include order ID, name, number and clear photos showing the defect/damage.
• Team will verify and confirm return eligibility within 1–2 business days.
• Pick up for product must be arranged accordingly within 72 hours of return confirmation.

Refund Process & Timeline: Refund is reflected within 2-10 days after receiving the product. Full refund will be made (including the shipping delivery charges).

Store Return: Store returns are not allowed for any items purchased online.

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Jurisdiction: Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

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